Please ensure you refer to the Product Care information as failure to adhere to the guidelines may impact your warranty.On-line purchases:We do not provide a refund or replacement if you change your mind after receiving an item, however, you can choose a refund or exchange if the item:
If the problem is not major, we will repair the item within a reasonable time. Please note that you are required to raise this complaint within 2 weeks of receiving the item. We will not entertain any return, repair or refund request after 2 weeks of delivery.
If it is not repaired in a reasonable time, you can choose a refund or replacement. The amount paid will be refunded to your account through which you’d originally made the payment (PayPal, credit card or bank account) in 5-7 business days. Please keep your proof of purchase—e.g. your receipt. Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
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